Every TAZIL piece is checked and packed by hand before it leaves us. If something is wrong when it reaches you, we want to put it right.

What we accept returns on

We accept returns where a piece arrives damaged in transit, or where you have been sent the wrong item.

Because our jewellery is handmade, and much of it is made to order or customised for you, we are not able to accept returns for a change of mind, for fit, or for the small natural variations in colour, tone and stone placement that come with hand-set work.

This policy does not affect your statutory rights.

How to make a claim

Please film yourself opening the parcel. An unedited unboxing video is the only way we can tell damage that happened in transit from damage that happened afterwards, so we are not able to approve a claim without one. Send it to us within 6 hours of delivery.

Send the video and clear photographs of the damage to taziljewellery@gmail.com, or on WhatsApp to +44 7404 926599, together with your order number. Claims must be raised within 14 days of delivery.

Please keep the item and all of its original packaging until we have come back to you.

Return postage

Once a claim is approved we will confirm the return address. Return postage is paid by the buyer, and the item must be sent back on a tracked service. We cannot take responsibility for a return that goes missing on its way to us, so please keep your proof of postage until the return is complete.

Items must reach us unworn and in their original packaging.

Refunds

Where a claim is approved we will arrange either a replacement or a refund. Refunds are issued to the original payment method. Once we have processed a refund, your bank or card provider usually takes a few working days to show it in your account.

Changing or cancelling an order

If you need to change or cancel an order, contact us as soon as you can. If your order has not yet been dispatched, and a made-to-order piece has not yet gone into production, we can usually help. Once work has started on a made-to-order or customised piece we may not be able to change or cancel it.

Contact us

Email taziljewellery@gmail.com or message us on WhatsApp at +44 7404 926599.