Both. A large part of our collection is in stock and ready to be dispatched. Our statement bridal sets are made to order — crafted for you once you place the order, rather than pulled off a shelf.

Where a piece is made to order, its product page says so and gives an estimated making time, usually 3 to 4 weeks or 4 to 6 weeks depending on the design. Always check the product page for the piece you are buying.

For a ready-to-ship piece, it is delivery time only: Standard, 2 to 4 business days, or Express, 1 to 3 business days from dispatch.

For a made-to-order piece, add the making time shown on its product page (3 to 4, or 4 to 6 weeks) and then the delivery time above.

Often, yes — but please ask before you order rather than after. Message us on WhatsApp with the piece and your date and we will tell you honestly whether it can be done.

If you are ordering for a wedding, give us as much notice as you possibly can. A made-to-order set cannot be conjured up in a week.

Yes, on many of our designs — colour customisation is available across a large part of the collection, and the product page will say so where it applies.

Tell us what you need on WhatsApp before or straight after ordering and we will confirm what is possible for that design.

Yes. On most of our sets the pieces can be bought individually — just the necklace, just the earrings, just the tikka. If you cannot see the option on the product page, message us and we will set it up for you.

You can. Choose the pieces you love from across the website and we will bring them together into the set you have in mind. Send them to us on WhatsApp and we will confirm the price and the making time.

Send us the post or reel on WhatsApp, or as a DM to Instagram, and we will tell you what is possible. Not everything we share is available to order, but we would always rather you asked.

Get in touch as quickly as you can on WhatsApp, or email taziljewellery@gmail.com with your order number.

If your order has not yet been dispatched, or a made-to-order piece has not yet gone into production, we can usually help. Once work has started on a made-to-order or customised piece we may not be able to change or cancel it — but we will always tell you exactly where your order stands.

Check your spam and promotions folders first, as confirmation emails often land there. If it is still missing, message us with the name and email address you ordered under and we will resend it and confirm your order is safely in the system.

Visa, Mastercard, American Express, Maestro, Discover, Diners Club and UnionPay, as well as Apple Pay, Google Pay, Shop Pay and Klarna.

Yes — Klarna is available at checkout, so you can spread the cost. The available plans and any eligibility checks are handled by Klarna directly at the payment step.

Prices are shown in pounds sterling and include VAT, so the price you see is the price you pay for the item. Delivery is added at checkout.

If you are browsing in another currency, that figure is an approximate conversion — your order is charged in GBP.

Yes. Payment is handled by Shopify’s secure checkout over an encrypted connection. Your full card details are never visible to us and are never stored by us.

We ship across the United Kingdom and internationally.

If you are ordering from outside the UK and no delivery option appears for your country at checkout, please do not give up — message us on WhatsApp with your address and the pieces you would like and we will arrange it with you directly.

Within the UK:

Standard — £3.99, arriving 2 to 4 business days after dispatch.
Express — £6.95, arriving 1 to 3 business days after dispatch.

International delivery is quoted at checkout, or by us directly if your country is not yet listed.

Yes. As soon as your parcel is dispatched we will email your tracking details so you can follow it to your door. Everything we send goes on a tracked service.

Not within the UK. Our prices already include VAT and there is nothing further to pay on delivery.

For orders outside the UK, any customs charges or import taxes are set by the destination country and are the responsibility of the person receiving the parcel. They are not included in the item price or the delivery charge, and we are not able to calculate or pay them on your behalf.

We do not offer collection at the moment — every order goes out by tracked delivery. If you are local and collecting would genuinely help, message us on WhatsApp and we will see what we can do.

Check with your neighbours and anywhere your courier commonly leaves parcels, and look for a card. If it still has not appeared, contact us on WhatsApp or at taziljewellery@gmail.com with your order number as soon as you can and we will open an investigation with the courier.

We accept returns where a piece arrives damaged in transit, or where you have been sent the wrong item.

Because our jewellery is handmade, and much of it is either made to order or customised for you, we are not able to accept returns for a change of mind, for fit, or for the small natural variations that come with hand-set work.

This does not affect your statutory rights.

Please film yourself opening the parcel. An unedited unboxing video is the only way we can tell damage that happened in transit from damage that happened afterwards, so we are not able to approve a claim without one. Send it to us within 6 hours of delivery, while the parcel is fresh.

Send the video and clear photographs of the damage to taziljewellery@gmail.com or on WhatsApp, along with your order number. Claims must be raised within 14 days of delivery.

Please keep the item and all of its original packaging until we have come back to you.

We review your video and photographs and come back to you as quickly as we can. If your claim is approved we will agree the return with you and arrange either a replacement or a refund.

Approved refunds go back to the original payment method. Once we have processed it, your bank or card provider usually takes a few working days to show the money in your account.

Return postage is paid by the buyer, and the item must be sent back on a tracked service. We cannot take responsibility for a return that goes missing on its way to us, so please keep your proof of postage until the return is complete.

Not under our returns policy, which covers items damaged in transit or sent in error. If something is not sitting right, do still message us on WhatsApp — there is often more we can do than you would expect, particularly on pieces we have made for you.

Our pieces are 24ct gold-plated, hand-set with polki and kundan-style stones, pearls and semi-precious beads. Materials vary a little across our ranges, so where a design uses something particular you will find it noted on that product’s page.

Our jewellery is 24ct gold-plated rather than solid gold, and that is a deliberate choice. It lets us build pieces with the scale, weight and detail of traditional bridal polki at a price that does not have to be saved for a single wear.

Looked after well, your jewellery will hold its finish for a long time. A few habits make all the difference:

Keep it away from water, perfume, hairspray and lotions — put your jewellery on last, once hair and make-up are done. Wipe each piece gently with a soft dry cloth after wearing. Store pieces separately in their pouch or box, somewhere dry and out of direct sunlight, so they cannot rub against one another.

What shortens the life of plating is moisture and chemicals far more than wear.

Our pieces are made in a standard size, and necklaces and chokers are adjustable. For rings and bangles, where fit matters most, message us on WhatsApp before you order with your size and we will confirm what we can do for that design.

Please do ask first — we are not able to accept returns on the basis of fit.

Our pieces are gold-plated over metal alloys rather than made from a single precious metal. If you have a known metal sensitivity or allergy, message us on WhatsApp before ordering and tell us what you react to, and we will be straight with you about whether a piece is a good idea.

Every piece is set by hand, so small differences in stone colour, placement and tone are completely normal — they are the signature of hand-set work rather than a fault. Screens and lighting also change how gold tones and stones appear.

WhatsApp is the fastest way to reach us: +44 7404 926599.

You can also email taziljewellery@gmail.com, or send us a DM on Instagram or TikTok.

We are an online boutique based in the United Kingdom, so there is no shop floor to walk into. What we can do is talk you through pieces properly over WhatsApp — photographs, videos, and honest advice on what will work for your outfit and your day.